Operation Support
Your Processes Shouldn't Depend on You Remembering to Run Them.
Once a process is documented, it shouldn't need you to kick it off every time. Operations Support takes your existing SOPs onboarding sequences, database reactivation campaigns, whatever keeps your business moving and runs them consistently, every time they're needed. You'll get a monthly report on exactly what was executed, so nothing falls through the cracks without your knowledge.
Consistent Execution for the Processes You've Already Built
$1000 /Month
Billed Monthly
Hand us your documented SOPs, and we'll run them every time they're needed plus everything included in Task Support.
What You Get
Everything in Task Support single-focused one-off tickets with ~24 hour turnaround
Recurring execution of your documented SOPs onboarding sequences, DBR campaigns, any standing process
A monthly report covering exactly what was executed
You remain the process owner you write and update the SOPs, we execute them
How It Works
From ticket to done.
Give us your SOPs.
You provide the documented process the steps for onboarding a new customer, running a DBR campaign, or any other recurring operational function.
Submit one-off tickets as before.
Single-focused tasks work exactly like Task Support submit through Freshdesk, get matched to the right VA, ~24 hour typical turnaround.
We run your SOPs whenever needed.
For recurring processes, let us know when it's time a new customer needs onboarding, this month's DBR is due and we execute it the same way, every time.
Monthly report.
At the end of each month, you'll get a summary of exactly what was executed a clear record, no analysis or recommendations attached.
What's Included
One ticket, one focused task.
Operations Support includes everything in Task Support, plus recurring execution
of your documented SOPs.
Everything in Task Support
Single-focused one-off tickets submitted through Freshdesk, with ~24 hour typical turnaround.
Recurring SOP execution
Onboarding sequences, DBR campaigns, or any standing process you've already written down run every time they're needed.
Monthly execution report
A clear summary of exactly what was executed each month a record, not analysis.
Scope Boundaries
What's Not Included at This Level
Operations Support runs the processes you've already built it doesn't design,
analyze, or strategize them.
SOP creation or design
You provide the process, we run it. If you don't have a documented process yet, that's available through Managed Operations (built gradually over time) or as a one-time Systems Blueprint engagement.
Analysis or recommendations
Operations Support reports what happened, not what should change. We won't review or suggest improvements to your processes at this tier.
Monthly strategy meetings
This tier's monthly touchpoint is a report, not a working session. Active review-and-improve work belongs to Managed Operations.
If you want us to actively review, improve, and evolve your SOPs over time, Managed Operations
Account Access
What we need to do the work.
Admin-level access to relevant accounts
To execute both one-off tickets and your recurring SOPs, Cratus will need admin-level access to the relevant accounts or platforms involved (e.g. your CRM).
You remain the project manager
You write and update the SOPs, we execute them. We just need the access to actually run the work.
Billing & Terms
What you'll see before you're charged.
Clear monthly pricing
Price and billing frequency are shown as part of the order form. The cancellation policy is displayed directly under the submit button.
Full terms come next
The complete service agreement including liability, IP, and SLA details is signed in the next step, not buried on this page.
FAQ
Questions before you start.
What if I don't have SOPs written down yet?
Operations Support is built to execute processes you've already documented. If you need help designing them, that's available through Managed Operations, or as a one-time Systems Blueprint engagement.
Do I still get single-task support like before?
Yes everything in Task Support is included, plus recurring execution of your documented SOPs.
Will you tell me how to improve my process?
Not at this tier Operations Support reports on what was executed, not how to make it better. That review-and-improve work is what Managed Operations adds.
What if I want to change an SOP?
Update the SOP and send us the new version we'll start executing to it. We won't be reviewing or suggesting the change itself at this level.
BB Software Solutions LLC, d/b/a Cratus. We don't believe in get-rich-quick programs. We believe in hard work, adding value and serving others. And that's what our programs are designed to help you do. As stated by law, we cannot and do not make any guarantees about your own ability to get results or earn any money with our ideas, information, programs or strategies. We don't know you and, besides, your results in life are up to you. We're here to help by giving you our greatest strategies to move you forward, faster. However, nothing on this page or any of our websites or emails is a promise or guarantee of future earnings. Any financial numbers referenced here, or on any of our sites or emails, are simply estimates or projections or past results, and should not be considered exact, actual or as a promise of potential earnings. All numbers are illustrative only. If you have questions, email us at [email protected].
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