Terms and Conditions
Last Updated: 05/20/2026
These Terms and Conditions (“Terms”) govern your access to and use of services offered by BB Software Solutions LLC d/b/a Cratus (“Cratus,” “Company,” “Provider,” “we,” “us,” or “our”).
By purchasing services, accessing our website, submitting a service request, signing an agreement, creating an account, using our client portal, or otherwise engaging with our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not purchase, access, or use our services.
1. Services Provided
Cratus provides execution-based virtual assistant, CRM, automation, and operational support services, primarily within the Cratus platform.
Services may include asset creation, system setup, account configuration, workflow implementation, forms, funnels, websites, calendars, pipelines, automations, email templates, and other tasks natively available within the platform.
Services are performed based on client direction, submitted requests, available service hours, and the scope of the selected service plan.
Cratus does not guarantee any specific business result, revenue outcome, lead generation result, marketing performance, platform approval, deliverability result, or operational outcome.
2. Client Responsibilities
The client is responsible for providing clear instructions, complete information, accurate materials, necessary approvals, and timely feedback.
The client is responsible for all strategy, business decisions, marketing decisions, compliance obligations, customer communications, and use of any completed work.
The client agrees not to share access credentials, login information, proprietary materials, or account access with unauthorized parties.
The client is responsible for ensuring that any information, credentials, assets, data, customer records, or materials provided to Cratus are lawfully obtained and may be used by Cratus for the requested services.
3. Payment Terms
3.1 General Payment Policy
All payments are due in advance based on the selected service plan, subscription, package, or purchase.
By purchasing services from Cratus, the client agrees that all payments are final and non-refundable unless otherwise expressly agreed in writing.
3.2 No Refund Policy
All payments made to Cratus are non-refundable. No refunds will be issued for unused hours, unused service time, unused subscriptions, one-time hour purchases, late cancellations, delayed client responses, lack of client usage, or failure to submit requests during an active billing period.
3.3 No Chargeback Policy
The client agrees not to initiate chargebacks, payment reversals, or payment disputes through their bank, card issuer, or payment provider.
Any chargeback, reversal, or payment dispute initiated by the client may be considered a breach of these Terms and may result in immediate suspension or termination of services, forfeiture of unused hours, and collection action to recover disputed amounts.
3.4 Service Access
Access to services is provided only during an active billing period. Failure to maintain an active subscription, payment method, or account in good standing may result in suspension or termination of services.
3.5 Late Payments
Outstanding balances may result in immediate suspension of services. Continued non-payment may result in termination of services and acceleration of any remaining balance due, where applicable. Cratus reserves the right to pursue collection of unpaid amounts, including reasonable collection costs, attorney fees, and related expenses where permitted by law.
4. Service Usage and Time Allocation
4.1 Monthly Service Hours
Services are provided based on the monthly allocation of hours associated with the client’s selected plan. Service hours are deducted for billable work performed on submitted requests, including execution, research, troubleshooting, revisions, internal review, and scheduled calls.
4.2 No Rollover of Hours
Unused hours do not carry over to future billing periods. All hours must be used within the active billing cycle or they are forfeited.
4.3 No Refund for Unused Hours
Unused hours are non-refundable under all circumstances.
4.4 Ticket Queue and Turnaround Times
All requests must be submitted through the approved ticketing system or client portal. Requests are generally completed based on queue order, priority, complexity, available information, and current request volume. Turnaround times are estimates only and are not guaranteed. Delays in providing information, approvals, credentials, assets, or feedback may impact delivery timelines and may result in unused hours.
4.5 Request Requirements
Each request should be submitted as a clearly defined task. Requests that contain multiple unrelated tasks, unclear instructions, missing information, or excessive revisions may require clarification, may be reclassified, or may consume additional service hours.
5. Scope and Service Limitations
Cratus services are execution-based and generally limited to the native capabilities of the platform unless otherwise agreed in writing.
Services do not include strategic consulting, full system audits, custom development, custom coding, third-party integrations, advanced technical architecture, copywriting, AI prompt writing, legal compliance review, or marketing strategy unless expressly included in a separate written agreement.
Cratus may provide recommendations, feedback, or suggestions, but the client remains solely responsible for strategy, approval, compliance, implementation decisions, and final use of any work product.
Cratus reserves the right to reject, pause, or re-scope requests that fall outside the selected service plan or require work beyond the VA Program.
6. Ownership and Intellectual Property
6.1 Ownership of Deliverables
Deliverables created directly inside the client’s account as part of paid services are the property of the client upon creation, subject to full payment and these Terms. This may include assets, configurations, workflows, forms, funnels, calendars, pipelines, templates, and other systems created in the client’s account.
6.2 Cratus Proprietary Materials
Cratus retains ownership of all proprietary methodologies, frameworks, templates, internal processes, systems, training materials, workflows, documentation, strategies, and intellectual property used to deliver services. The client may not copy, resell, distribute, license, share, reverse engineer, or replicate Cratus proprietary materials outside their intended use without prior written consent.
6.3 Client Materials
The client retains ownership of materials, content, data, credentials, brand assets, and information provided to Cratus. The client grants Cratus permission to use such materials as necessary to provide requested services.
7. Account Access and Credentials
The client may be required to provide Cratus with access to their platform, websites, domains, email platforms, software accounts, or related systems.
The client is responsible for managing permissions, granting appropriate access, and removing access when services are complete or terminated. Cratus is not responsible for issues caused by incorrect permissions, revoked access, third-party platform changes, expired credentials, missing approvals, or client-side account restrictions.
8. Third-Party Platforms
Cratus may perform services within or in connection with third-party platforms. Cratus does not own, operate, or control third-party platforms and is not responsible for their availability, performance, pricing, policies, errors, outages, limitations, approvals, restrictions, or changes.
The client is responsible for complying with all third-party platform terms, policies, and requirements.
9. Confidentiality
Both parties agree to maintain the confidentiality of sensitive, proprietary, or non-public information shared during the course of the business relationship.
Confidential information may include business processes, customer data, login credentials, internal systems, financial information, marketing plans, trade secrets, and technical information. This confidentiality obligation continues after termination of services.
Confidentiality does not apply to information that is publicly available, already known without restriction, independently developed, or required to be disclosed by law.
10. Data and Privacy
Cratus may receive access to client data, CRM records, customer information, files, communications, and business systems in order to provide services. The client is responsible for ensuring they have the legal right to provide Cratus access to such information.
Use of personal information is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Media Release
The client grants Cratus permission to use testimonials, feedback, reviews, results, screenshots, non-confidential work samples, and general descriptions of completed services for marketing, training, portfolio, and promotional purposes.
Cratus will not intentionally disclose confidential client information or sensitive customer data in marketing materials without permission. If the client does not want their name, brand, results, or materials used for promotional purposes, the client must notify Cratus in writing.
12. No Guarantees
Cratus does not guarantee specific outcomes, results, revenue, profit, lead volume, conversion rates, account approvals, platform performance, marketing performance, deliverability, automation performance, or business growth.
The client understands that results depend on many factors outside Cratus’s control, including client strategy, offers, audience, traffic, sales process, platform behavior, customer demand, market conditions, and third-party systems.
13. Indemnification
The client agrees to indemnify, defend, and hold harmless Cratus, its owners, employees, contractors, affiliates, agents, and representatives from and against any claims, damages, losses, liabilities, costs, or expenses arising from:
The client’s misuse of services;
The client’s failure to provide accurate direction or information;
The client’s violation of laws, regulations, platform rules, or third-party rights;
Unauthorized use of systems, materials, credentials, or data;
Client-provided content, data, instructions, or materials;
Marketing, email, SMS, CRM, or customer communication activities conducted by or on behalf of the client;
The client’s breach of these Terms.
14. Limitation of Liability
To the maximum extent permitted by law, Cratus shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business opportunities, business interruption, or reputational harm.
Cratus’s total liability for any claim arising out of or related to services shall not exceed the amount paid by the client to Cratus under the applicable service agreement or purchase giving rise to the claim. This limitation applies regardless of the legal theory of liability, including contract, tort, negligence, strict liability, or otherwise.
15. Suspension and Termination
Cratus may suspend or terminate services if the client:
Fails to pay amounts due;
Initiates a chargeback or payment dispute;
Violates these Terms;
Abuses team members or contractors;
Submits unlawful, abusive, or unethical requests;
Fails to provide required access or information;
Misuses Cratus services, systems, or materials.
Upon termination, unused hours are forfeited and no refund will be issued.
16. Force Majeure
Cratus shall not be liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, acts of God, internet outages, platform outages, cyberattacks, government actions, labor disruptions, illness, power failures, war, terrorism, civil unrest, or technical failures.
17. Governing Law
These Terms and any related agreement shall be governed by the laws of the State of Washington, without regard to conflict of law principles.
18. Dispute Resolution
The parties agree to first attempt to resolve disputes through direct, good-faith communication. If a dispute cannot be resolved informally, the dispute shall be handled in accordance with the laws of the State of Washington.
The client agrees that any claim must be brought individually and not as part of a class, collective, or representative action, to the extent permitted by law.
19. Assignment
The client may not assign, transfer, delegate, or sell their rights or obligations under these Terms without prior written consent from Cratus. Cratus may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable, where permitted by law.
21. Entire Agreement
These Terms, together with any signed agreement, order form, invoice, service plan, privacy policy, or additional written terms, represent the full understanding between the client and Cratus regarding the services. These Terms supersede all prior discussions, proposals, communications, or understandings related to the subject matter.
22. Changes to These Terms
Cratus reserves the right to update or modify these Terms at any time. When changes are made, the “Last Updated” date will be revised. Continued use of the website, services, client portal, ticketing system, or any Cratus service after changes are posted means the client accepts the updated Terms.
23. Cancellation Policy
23.1 How to Cancel
All cancellation requests must be submitted in writing through the approved client portal or ticketing system. Cancellation requests submitted by email, chat, text, social media, or verbal communication will not be honored.
23.2 Notice Requirement
Cancellation requests must be received at least five (5) days before the client's next renewal date to stop the upcoming charge. Requests received fewer than five (5) days before renewal will not take effect until the following billing cycle. The client's plan will renew and the client will be charged for that next 30-day cycle, after which the cancellation will take effect.
23.3 Service Continuation
Upon cancellation, services remain active through the end of the current paid billing period. The client retains access to submit requests and use available service hours until that period ends.
23.4 No Partial Refunds or Credits
Cancellation does not entitle the client to any refund, partial-month refund, credit, or proration. Consistent with Section 3 (Payment Terms) and Section 4 (Service Usage and Time Allocation), all payments are final and all unused hours are forfeited at the end of the billing period.
23.5 Effect of Cancellation
After cancellation takes effect, the client's subscription will not renew and no further charges will be made, provided the account is in good standing. Cancellation does not waive any outstanding balances, and Section 3.5 (Late Payments) continues to apply to any amounts owed.
24. Contact Information
Questions about these Terms may be directed to:
BB Software Solutions LLC d/b/a Cratus
Privacy Contact:
Brendan Barth
Email:
Phone:
+1 402-513-3446
BB Software Solutions LLC, d/b/a Cratus. We don't believe in get-rich-quick programs. We believe in hard work, adding value and serving others. And that's what our programs are designed to help you do. As stated by law, we cannot and do not make any guarantees about your own ability to get results or earn any money with our ideas, information, programs or strategies. We don't know you and, besides, your results in life are up to you. We're here to help by giving you our greatest strategies to move you forward, faster. However, nothing on this page or any of our websites or emails is a promise or guarantee of future earnings. Any financial numbers referenced here, or on any of our sites or emails, are simply estimates or projections or past results, and should not be considered exact, actual or as a promise of potential earnings. All numbers are illustrative only. If you have questions, email us at [email protected].
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