Privacy Policy

Last Updated: 05/20/2026

1. Introduction

BB Software Solutions LLC d/b/a Cratus (“Cratus,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase or use our services, submit support requests, communicate with us, or otherwise interact with Cratus.

By using our website, services, client portals, ticketing systems, or related platforms, you agree to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

We may collect personal, business, technical, and account-related information from clients, prospects, users, and other individuals who interact with Cratus.

Personal Information

We may collect the following types of personal information:

Identity Information:

Name, business name, job title, account username, and similar identifiers.

Contact Information:

Email address, phone number, mailing address, billing address, and other contact details.

Billing and Payment Information:

Payment status, subscription details, invoice records, transaction history, and billing-related information. Payment card details may be processed by third-party payment processors and are not generally stored directly by Cratus.

Business Information:

Company name, industry, business website, CRM account details, operational needs, marketing assets, business processes, client onboarding information, and other information provided to us in connection with our services.

Account Access Information:

Login credentials, temporary access links, API keys, platform permissions, platform account access, sub-account information, and other access-related information provided by clients so Cratus can perform requested services.

Support and Ticketing Information:

Support tickets, task instructions, screenshots, files, written communications, revision requests, project notes, and related service records.

Technical Information:

IP address, browser type, device information, operating system, usage data, website activity, cookies, log data, and similar technical information.

3. Sensitive Information

Because Cratus provides virtual assistants, CRM, automation, and operational support services, we may receive access to information stored in client accounts or systems. This may include:

  • Customer names

  • Customer emails

  • Customer phone numbers

  • CRM records

  • Form submissions

  • Calendar data

  • Conversation histories

  • Marketing lists

  • Workflow data

  • Uploaded files or documents

  • Business process information

  • Account credentials or access permissions

Clients are responsible for ensuring they have the legal right to provide Cratus access to any information submitted, uploaded, shared, or made available through their accounts or systems.

Cratus does not intentionally request highly sensitive personal information unless necessary to perform requested services. Clients should avoid submitting unnecessary sensitive information through tickets, forms, or communications.

4. Information Sources

We may collect information from:

  • Direct interactions with you

  • Website forms

  • Purchase pages

  • Client portals

  • Ticketing systems

  • Email, SMS, phone, Zoom, or other communications

  • CRM systems

  • Payment processors

  • Third-party service providers

  • Automation platforms and software tools

  • Publicly available sources

  • Files, screenshots, credentials, or instructions you provide to us

5. How We Use Your Information

We use collected information for the following purposes:

Service Provision

We may use your information to:

  • Provide virtual assistant services

  • Complete CRM tasks

  • Build forms, funnels, workflows, calendars, pipelines, automations, templates, and related assets

  • Manage support tickets

  • Communicate about service requests

  • Provide client support

  • Process subscriptions, invoices, and payments

  • Manage client accounts

  • Track allocated service hours and usage

  • Deliver service updates and administrative notices

Business Operations

We may use your information to:

  • Operate and improve our business

  • Maintain internal records

  • Train team members and contractors

  • Monitor service quality

  • Troubleshoot technical issues

  • Improve our website, systems, and services

  • Analyze usage trends

  • Prevent fraud, misuse, or unauthorized access

  • Enforce our agreements and policies

Legal and Compliance Purposes

We may use your information to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests

  • Resolve disputes

  • Enforce contracts

  • Protect our rights, property, and business interests

  • Maintain financial, tax, and business records

The FTC recommends businesses understand what personal information they collect, who has access to it, and how it moves through the business when creating reasonable safeguards.

6. Information Sharing and Disclosure

We do not sell your personal information in the ordinary course of business. We may share information in the following circumstances:

Service Providers and Contractors

We may share information with trusted service providers, contractors, vendors, and team members who assist us in operating our business and providing services, including:

  • Virtual assistants

  • Technical contractors

  • CRM support providers

  • Hosting providers

  • Ticketing platforms

  • Payment processors

  • Email and communication providers

  • File storage providers

  • Automation tools

  • Legal, accounting, or professional advisors

These parties may only access information as necessary to perform services for Cratus or our clients.

Client-Directed Sharing

We may share, transfer, update, or process information when directed by a client as part of a requested service, task, ticket, workflow, automation, CRM update, or platform setup.

Legal Requirements

We may disclose information if required to do so by law or in response to valid legal processes, including:

  • Court orders

  • Subpoenas

  • Government requests

  • Law enforcement requests

  • Regulatory inquiries

Business Transfers

If Cratus is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, information may be transferred as part of that transaction.

Protection of Rights

We may disclose information when necessary to protect the rights, property, safety, or security of Cratus, our clients, users, team members, or others.

7. Client Account Access and Third-Party Platforms

Cratus may access third-party platforms on behalf of clients, including related business tools, when clients provide authorization, credentials, or permissions.

Clients are responsible for:

  • Providing accurate access information

  • Managing user permissions

  • Removing access when services end

  • Ensuring their own customers have provided any required consent

  • Ensuring their own privacy policies and terms are legally compliant

  • Complying with applicable laws related to customer data, marketing, SMS, email, and CRM usage

Cratus is not responsible for the privacy practices, security practices, policies, or compliance obligations of third-party platforms used by clients.

8. Cookies and Tracking Technologies

Our website and related digital platforms may use cookies, pixels, analytics tools, and similar technologies to:

  • Improve website functionality

  • Understand website usage

  • Analyze traffic

  • Remember preferences

  • Support marketing and advertising efforts

  • Improve user experience

You may be able to disable cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

  • Access controls

  • Password-protected systems

  • Limited internal access based on business need

  • Secure storage tools

  • Internal confidentiality expectations

  • Use of reputable third-party platforms

  • Credential management practices

  • Review of account access when services end

No method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

The FTC has stated that when companies promise to safeguard personal information, they can face enforcement if they mislead consumers or fail to maintain reasonable security.

10. Data Retention

We retain information for as long as necessary to:

  • Provide services

  • Manage client relationships

  • Complete requested tasks

  • Maintain business records

  • Comply with legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Protect our legal rights

Support tickets, project notes, billing records, and communications may be retained for business and legal recordkeeping purposes.

Clients may request deletion of certain information, but we may retain information when necessary for legitimate business purposes, legal compliance, dispute resolution, or enforcement of agreements.

11. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • The right to request access to personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to request a copy of your information

  • The right to opt out of certain communications

  • The right to limit certain uses of sensitive information, where applicable

  • The right to non-discrimination for exercising privacy rights

California privacy law, for example, requires covered businesses to disclose consumer privacy rights and explain how consumers can exercise rights such as access, deletion, correction, opt-out, limitation, and non-discrimination.

To exercise privacy rights, contact us using the information in the “Contact Information” section below.

12. Email, SMS, and Marketing Communications

We may send administrative, transactional, service-related, or marketing communications.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still send service-related messages, billing notices, account updates, legal notices, and other non-marketing communications.

Clients are responsible for ensuring their own marketing campaigns, email lists, SMS campaigns, automations, and customer communications comply with applicable laws, platform rules, carrier requirements, and consent requirements.

13. Third-Party Links and Services

Our website, client portals, documents, or communications may contain links to third-party websites, tools, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies of any third-party services you use.

14. Children’s Privacy

Our services are intended for businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

15. State-Specific Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws.

California Residents

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether Cratus is legally subject to those requirements.

These rights may include:

  • Right to know what personal information is collected

  • Right to access personal information

  • Right to delete personal information

  • Right to correct inaccurate personal information

  • Right to opt out of sale or sharing of personal information

  • Right to limit use of sensitive personal information, where applicable

  • Right to non-discrimination for exercising privacy rights

Cratus does not sell personal information in the ordinary course of business.

Other State Laws

Residents of other states may have additional privacy rights under applicable state laws. To submit a privacy request, contact us using the information below.

16. International Users

Cratus is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States.

By using our services, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

17. Client Responsibilities

Clients are responsible for their own privacy practices, customer data, CRM usage, marketing compliance, and legal obligations.

This includes responsibility for:

  • Maintaining their own privacy policy

  • Obtaining required customer consent

  • Managing customer data lawfully

  • Complying with email and SMS marketing laws

  • Complying with third-party platform policies

  • Limiting Cratus’s access to only what is necessary

  • Removing access when services are no longer needed

  • Avoiding submission of unnecessary sensitive data

Cratus acts as a service provider assisting clients with requested tasks and does not control how clients collect, use, or disclose their own customer data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Material changes may be communicated by posting the updated policy on our website, sending notice by email, or providing notice through our services.

Your continued use of our website or services after any update means you accept the revised Privacy Policy.

19. Complaints and Dispute Resolution

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us first.

We will review and respond to privacy-related concerns within a reasonable timeframe.

20. Contact Information

For privacy-related questions, concerns, or requests, contact:

BB Software Solutions LLC d/b/a Cratus

Privacy Contact:

Brendan Barth

Phone:

+1 402-513-3446

BB Software Solutions LLC, d/b/a Cratus. We don't believe in get-rich-quick programs. We believe in hard work, adding value and serving others. And that's what our programs are designed to help you do. As stated by law, we cannot and do not make any guarantees about your own ability to get results or earn any money with our ideas, information, programs or strategies. We don't know you and, besides, your results in life are up to you. We're here to help by giving you our greatest strategies to move you forward, faster. However, nothing on this page or any of our websites or emails is a promise or guarantee of future earnings. Any financial numbers referenced here, or on any of our sites or emails, are simply estimates or projections or past results, and should not be considered exact, actual or as a promise of potential earnings. All numbers are illustrative only. If you have questions, email us at [email protected].

©2026.BB Software Solutions LLC. All Rights Reserved.