Flexible Operational Support for Growing Businesses

Stop Buying Hours.
Start Buying Back Responsibility.

Cratus gives growing businesses access to the people, systems, automation, and operational support they need without forcing them to build a full internal operations department.

Start with the level of support you need today. Expand as your business grows.

Find the Right Package

RESPONSIBILITY_LADDER // v2.4

PROGRESSION

Execution

Reliable task completion

01

Reliability

Maintained systems

02

Workflow Ownership

Owned operational areas

03

Operational Outcomes

Fractional leadership

04

A DIFFERENT MODEL

These Aren't Bigger Buckets of Hours.

Traditional VA companies sell hours:

20 hours

Traditional VA model

40 hours

Traditional VA model

80 hours

Traditional VA model

More labor.

Cratus works differently. As you move through the packages, you aren't buying more time.

You're giving us more responsibility.

EXECUTION

RELIABILITY

WORKFLOW OWNERSHIP

OPERATIONAL OUTCOMES

~~The question isn't "How many hours do you need?"~~

The better question is

"How much of your operation do you want off your plate?"

FOUR LEVELS OF OPERATIONAL SUPPORT

Four Levels of Operational Support

Execution

Task Support

Starting at $450 /month

Reliable Execution for Recurring Work

Best for: Businesses that already have clear processes and mainly need dependable help getting recurring work done.

Core value: Execution

What this looks like: You determine what needs to be done. Cratus provides the support to get it done consistently.

Typically includes:

✓ Administrative tasks
✓ CRM updates
✓ Data entry
✓ Research
✓ Scheduling
✓ Customer follow-up
✓ Reporting assistance
✓ Document preparation
✓ SOP-based recurring tasks
✓ Single-focused one-off tickets (one workflow, one form, one calendar, or similar — no recurring or standing duties at this tier)
✓ Routine back-office support

Ideal client mindset:

"I know what needs to be done. I just need reliable help doing it."

Relationship model:

You own the workflow. We handle the execution.

Start With Task Support

Reliability

Operations Support

Starting at $1,000 /month

Keep the Systems and Workflows Behind Your Business Moving

Best for: Businesses that need more than someone waiting for assignments. Cratus helps maintain recurring operational workflows and systems so fewer things fall through the cracks.

Core value: Reliability

Typical scope:

Everything in Task Support, plus

✓ CRM management
✓ Workflow maintenance
✓ Process execution
✓ Basic automation monitoring
✓ SOP maintenance
✓ Routine system administration
✓ Reporting
✓ Recurring follow-up systems
✓ Operational task coordination
✓ Monthly operations review
✓ Monthly execution report (what got done — no analysis or recommendations at this tier)

Ideal client mindset:

"I don't want to personally manage every recurring task anymore."

Relationship model:

You own the operation. We help keep it running.

Start With Operations Support

Workflow Ownership

Managed Operations

Starting at $2,500 /month

Stop Managing Tasks. Start Delegating Workflows.

Best for: Growing companies that want Cratus to take ownership of defined operational functions rather than simply execute individual assignments.

Core value: Workflow Ownership

Typical scope:

Everything in Operations Support, plus

✓ Workflow ownership
✓ Process improvement
✓ CRM administration
✓ Automation implementation
✓ SOP development
✓ Dashboards and reporting
✓ Tool coordination
✓ System integrations
✓ Operational troubleshooting
✓ Priority task management
✓ Process redesign
✓ Monthly strategy and operations meeting

Ideal client mindset:

"I don't want to keep telling someone what to do every step of the way."

Relationship model:

You set the destination. Cratus owns defined workflows.

Start With Managed Operations

Operational Outcomes

Fractional Operations Team

Starting at $4,500 /month

Build an Operations Department Without Hiring One Internally

Best for: Growing businesses where operational complexity has outgrown the founder's ability or desire to personally manage it.

Core value: Operational Outcomes

Typical scope:

✓ Operational management
✓ Executive support
✓ VA execution
✓ CRM administration
✓ Automation strategy
✓ AI implementation
✓ Developer support
✓ System integrations
✓ Process design
✓ SOP development
✓ Project coordination
✓ KPI and reporting systems
✓ Operational troubleshooting
✓ Cross-functional coordination
✓ Leadership support
✓ Continuous process improvement
✓ Marketing KPI monitoring and conversion strategy across the customer journey (unique to this tier)
✓ Unlimited new-system builds for new products or services at no extra charge

Ideal client mindset:

"I need someone helping me run the operation, not just completing tasks."

Relationship model:

You lead the company. Cratus helps build and run the infrastructure behind it.

Start With Fractional Operations

PROGRESSION SYSTEM

Start Where You Need Us.
Move Up When You Need More Ownership.

01

TASK SUPPORT

Execution

You assign the work.

02

OPERATIONS SUPPORT

Reliability

We help keep recurring operations moving. Think of us as your employee we help keep recurring operations moving

03

MANAGED OPERATIONS

Workflow Ownership

We take responsibility for defined areas.Think of us as your manager we take responsibility for defined areas and actively improve them

04

FRACTIONAL OPERATIONS TEAM

Operational Outcomes

We help manage and improve the broader operation. Think of us as your department we help manage and improve the broader operation.

Growth doesn't have to mean buying more labor.

It can mean delegating more responsibility.

COMPARISON

Compare the Level of Responsibility

Capability	Task Support	Operations Support	Managed Operations	Fractional Operations
Administrative Execution	✓	✓	✓	✓
CRM Updates	✓	✓	✓	✓
Recurring Task Execution	—	✓	✓	✓
Workflow Maintenance	—	✓	✓	✓
SOP Maintenance	—	✓	✓	✓
Automation Monitoring	—	✓	✓	✓
Monthly Operations Review Monthly Execution Report	—	✓	✓	✓
Monthly Analysis & Recommendations	—	—	✓	✓
New SOP / Process Creation	—	—	Gradual, included	Unlimited, included
Workflow Ownership	—	—	✓	✓
Process Improvement	—	—	✓	✓
Automation Implementation	—	—	✓	✓
Integrations	—	—	✓	✓
Strategy / Operations Meetings	—	—	✓	✓
Marketing KPI Monitoring	—	—	—	✓
Full Team Access	—	—	—	✓
Cross-Functional Operations	—	—	—	✓
Leadership-Level Support	—	—	—	✓
Continuous Operational Improvement	—	—	—	✓

Supporting statement: Exact scope is determined by the needs of the business.

SCOPE & EXPECTATIONS

We Don't Sell Unlimited Everything.

Each engagement is built around a defined level of operational responsibility. That means:

Clear Scope

Defined boundaries for every engagement.

Clear Ownership

What you own vs. what Cratus owns.

Defined Priorties

The work that matters most, sequenced.

Realistic Capacity

Honest delivery expectations.

Agreed Communication

How and when we stay aligned.

Measurable Expectations

Outcomes you can actually evaluate.

Cratus is not an unlimited task dump.

The goal is reliable operational leverage not endless availability.

A COMMON QUESTION

"How Many Hours Do I Get?"

We manage delivery capacity internally, but our packages aren't primarily structured around selling hours.

Why? Because hours measure labor. They don't measure responsibility, efficiency, automation, process improvement, or operational ownership.

Responsibility

Efficiency

Automation

Process Improvement

Operational Ownership

A company that improves a workflow may need fewer labor hours, not more.

The better question is:

What do you want Cratus to take responsibility for?

If a hard capacity limit is necessary for a particular engagement, it's defined during onboarding.

HONEST COMPARISON

Why Not Just Hire a VA?

Sometimes that's the right answer. If you have strong processes, clear documentation, good systems, good management, and enough work for a dedicated hire hiring directly may make sense.

But many businesses don't have a labor problem.

Adding another person to a broken workflow often creates more management, more communication, more handoffs, more payroll, and more complexity.

They have an operational problem.

Broken Process

Add Another Person

More Management

More Communication

More Handoffs

More Payroll

More Complexity

Cratus can provide execution while also helping identify when the underlying process should change.

We can add a person.

We can also help remove the need for the work.

ONE PARTNER

One Operational Partner Instead of Five Separate Specialists

Many growing businesses end up managing a VA, a CRM consultant, a developer, an automation specialist, an AI contractor, and an operations consultant separately.

Each one may solve a piece of the problem. But someone still has to coordinate all of them. Usually, that's the owner.

Cratus brings those capabilities together under one operational relationship.

The Fragmented Model

VA

CRM Consultant

Developer

Automation Specialist

AI Contractor

Operations Consultant

THE OWNER

manages all of them

The Cratus Model

CRATUS

People + Process + Technology + Automation + Operations

One team.

One team.One operational context.

One direction.

CAPABILITIES

The Package Defines the Responsibility.

Our Capabilities Define How We Solve the Problem.

Cratus may deploy:

Virtual Assistance

Administrative and back-office execution.

CRM

Implementation, administration, workflows, pipelines, reporting, and optimization.

Automation

Workflow automation, triggers, integrations, follow-up systems, and repetitive work reduction.

Development

Custom integrations, APIS, dashboards, applications, and troubleshooting.

AI

AI agents, internal workflows, conversational tools, and operational AI implementation.

Process

SOPs, workflow design, process improvement, and documentation.

Operations

Coordination, reporting, ownership, project execution, and ongoing improvement.

You don't need to select these individually.

Cratus determines which capabilities are appropriate based on the problem.

SELECTION GUIDE